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Donor User Guide

 
Donation Options

You can use your credit or debit card, or an electronic check which transfers the funds to the church directly from your checking account. Both debit cards and electronic check transfer funds out of your existing checking account, but it costs less to use electronic checks. If you wish to use electronic checks, you must become a Registered Donor, which authorizes us to transfer funds from your account into the church's account. 

Types of Cards Accepted

Presently only ATM and debit cards with the VISA and MasterCard logo are accepted. As the use of ATM and debit cards become more standardized and universal, we will expand our acceptance to other cards. 

Donations by credit card can be made using VISA, MasterCard, Discover and American Express cards. 

Organizations Accepting Electronic Checks, Debit and Credit Card Donations

We can only processes your donations for the Churches and Organizations that have registered with us. Find out by clicking on the Make an Online Donation link on the Home page, then searching for the organization by name or location. If you can not find the name of the church or organization, we will not be able to process your donation to that organization.

What if my Church has not Registered

Inform the appropriate administrator or committee of your church that you would like to make a donation through "MyChurchDonations.com" so you can use your ATM, debit or credit card to make your contributions. Ask them to register with MyChurchDonations.com to make this possible. If your specific local church does not want to accept your card contributions, consider donating to another church that has registered with us, or check to see if a higher administrative body of your religious denomination has or will register with us to accept your donations. 

How to Submit an online Donation with Your Debit or Credit Card for Non-Registered Donors

  1. Click on the  Make an Online Donation text link or green Make a donation button on the Home page.  
  2. Search for the church or organization by name or location. When the search results appear, click on the name of the one to which you are donating.
  3. Enter all the requested information on the form used to submit your card donations, and then click on the Submit Donations Now button.
  4. Verify the information and charge to your card and click on the Submit button.

How to know if the submitted charge 
was Accepted or Denied

Within a few seconds after submitting the charge, the card will be verified and charged, and a message will appear on your screen indicating the acceptance or rejection of the charge. Make sure you only click the button once, even if there is a delay. Each time you click it will register a charge on your card.

How to Submit an online Donation with Your Debit or Credit Card for Registered Donors

Enter the site with your Donor User Name and Password. 
Step 1; Click on Credit card or Debit Card under Select Payment Method. 
Step 2; Enter all the requested information on the form used to submit your card donations, and then click on the Submit Donation button. Verify the information and charge to your card and click on the Submit Donation now button.  

How to Make a Donation by Electronic Check 
for Registered Donors

Enter the site with your Donor User Name and Password. 
Step 1; Click on Online Check in the "Donate By" area.
Step 2; Enter the amount of your donation and then click on the Submit Donation button. Verify the information and charge to your card and click on the Submit Donation now button. Should you have insufficient funds in your bank account to cover the donation, your donation will be rejected and voided.

How the Church is notified about your Donation

When you click on the Submit Donation Now button, an e-mail notification will be sent to the Church or Religious Organization, and a copy will sent to the e-mail address given for the Registered Donor. These e-mail notifications will also be sent after each recurring donation.

Receipts

You can have a receipt prepared for you when you submit the charge. If you would like a receipt, click on the "prepare receipt" link on the confirmation page that you get immediately after submitting a donation charge. Save it or print a copy of it for your records. The church or organization receiving your donation will also give or send you a receipt. 

Online Donation Accounting for Registered Donors

When you enter the site with your Donor User Name you will see a listing of your most recent donations in the table at the bottom of the page. Click on Details at the far right of any entry for more information about that specific donation.

For access to your entire Donation History given through MyChurchDonations.com click on the Donation History link just above the table of your recent donations. You can use the reporting tools at the bottom of the Donation History page to obtain totals for any given time period.

Correcting Errors

If you made a mistake and entered the wrong amount, gave it to the wrong organization, or clicked the "submit donation" button more than once, and the submitted charge (or charges) was approved, it is too late to void the transaction. When an error is made, you can request MyChurchDonations.com to issue a refund from the organization receiving your donation. The organization will absorb the processing and handling fees. Please notify us by e-mail at Admin@MyChurchDonations.com as soon as you can, and tell us:

  1. Your name and/or the name on the card.
  2. The date and dollar amount of the donation and error.
  3. Describe the error.

If you notify us within three days of submitting the charge, it is less disruptive to the accounting process for your church or organization.

Making Changes in your Donor Information

If you are a Registered Donor and have moved, changed your bank account or married and changed your name, you can edit and make changes in the information you gave us when you registered.  Enter the site with your Donor User Name and Password, then click on the Edit Registered Donor Information in the blue bar at the top of the page. Make the appropriate changes and then check the little box near the upper left of the last paragraph and click on the Submit button at the bottom.

Questions about your Electronic Donations

All questions about your donations made through MyChurchDonations.com should be directed to MyChurchDonations.com and not your church or financial institution where you have your account. Please e-mail your questions to Admin@MyChurchDonations.com

If you think your statement or receipt is incorrect, need more information about a transfer on the statement or receipt, or discover a possible error in your Donation History or records, please e-mail your concern to Admin@MyChurchDonations.com, and include the following in your e-mail:

  1. Tell us your Donor User Name.
  2. The date and dollar amount of the donation or suspected error.
  3. Describe the error or problem and/or be as specific as possible about your concern or question.

 

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MyChurchDonations.com

1530 E. Chevy Chase Dr., Ste.209
Glendale, CA 91206

E-mail: Admin@MyChurchDonations.com
Phone:  (818) 232-7001 
FAX:  (818) 230-2939
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